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ABOUT CROW'S NEST TRADING CO.
Located in Eastern North Carolina, Crow’s Nest Trading Co. was formed in 1994. Our staff is passionate about finding unique, quality home furnishings and women’s fashion for casual, western and southwestern lifestyles. And excellence in Customer Service is not just a goal at Crow’s Nest; it is a reality. We look forward to serving you whether you place your order by phone, mail, fax, or Internet. And if you are traveling along Interstate 95 through eastern North Carolina, please visit our offices and small retail outlet at: 3205 Airport Boulevard NW Wilson, North Carolina 27896 Phone: 800-900-8558 Fax: 800-900-3136 Email: info@crowsnesttrading.com OUR GUARANTEE – If you are dissatisfied with your purchase for any reason, simply return it within 30 days of receipt. We will exchange the product or refund your money. Guaranteed. Sales Tax Sales tax is automatically applied to your order in accordance with North Carolina state regulations if your shipping address is in North Carolina. SHIPPING & PROCESSING – We ship most items via FedEx Ground or Priority Mail. Shipping & Processing fees FOR SMALLER ITEMS are based on your total order as follows: Up to $50..............add $9.95 $51 to $75...........add $11.95 $76 to $100........add $13.95 $101 to $150.......add $16.95 $151 to $200.......add $18.95 $201 to $300......add $22.95 $301 to $400......add $27.95 $401 to $500......add $34.95 over $500...........add $39.95 SHIPPING & HANDLING FOR LARGE ITEMS – Many large items have additional shipping and handling fees that are indicated adjacent to the price for each item. These fees will be added to your order total. Please call Customer Service at 1-800-900-8558 with questions. FREIGHT DELIVERY – Most large pieces (determined by dimensions and weight), as well as certain items that require moderate assembly or setup are delivered via Motor Freight using our White Glove Service (designated in catalog text by this symbol: ). Other drop-shipped items (items shipped to you directly from our supplier) are delivered using Curbside Delivery (designated in catalog text by this symbol: ) via Motor Freight or Ground delivery service. Motor Freight Carriers schedule deliveries Monday through Friday between 8:30 am and 6:00 pm. These services are available in contiguous 48 states only.
CURBSIDE DELIVERY SERVICE – Basic
delivery consists of curbside placement of your merchandise. It may be helpful to have assistance available when your merchandise is delivered. Charges for this service are listed in the catalog as (S&H charges) following the price of the item. Additional delivery charges may be incurred if you require the driver’s assistance.
WHITE GLOVE DELIVERY SERVICE – These items are delivered via a specialized delivery service. The item is brought into your home, unpacked, with light assembly, and packing materials removed. The delivery service will arrange an appointment with you directly. Charges for this service are listed in the catalog as (S&H charges) following the price of the item. Additional delivery charges may be incurred if you require other assistance.FREIGHT RETURNS – If the furniture arrives damaged, or is damaged in the delivery and setup process call Customer Service at 800-900-8558 immediately. In the event of damaged merchandise (while delivery personnel are still on-site) the carrier will re-crate the merchandise for return to Crow’s Nest Trading Co. at no additional charge to you. If the merchandise is returned for another reason, charges for re-crating and return shipment are the customer’s responsibility. INTERNATIONAL SHIPPING – Delivery fees to addresses outside the Continental United States (including AK and HI), are based on actual costs. Please call our Service Specialists at 1.800.900.8558 (M—F, 8:30 am to 6 pm EST) to inquire. Duties and taxes are the responsibility of the recipient. Shipments to FPOs and APOs are via Parcel Post. SIZING GUIDELINES – Unless otherwise noted in the copy describing each item, these sizing guidelines apply:
PROPOSITION 65 WARNING – Use of specified products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Consuming foods or beverages that have been kept in or served in products containing certain levels of lead, or handling decorative items that contain certain chemicals will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. NOTE: Lead levels in these products comply with FDA standards. |
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